Terms of Service
I. This website is published by ECOMVENTURE OÜ. Registration number: 16743909
The publication director is ECOMVENTURE OÜ.
HOSTING
Shopify Inc. 126 York St. , Ottawa, Ontario, K1N 5T5, Canada.
II. For any information or advice, you can contact us directly:
- Online, via our contact page.
III. ECOMVENTURE OÜ makes every effort to provide its users with the best possible browsing experience as well as complete and relevant information.
as well as complete and relevant information. Should you notice any inappropriate or illicit content, we invite you to report it to us at the following address:
contact@octipa.com
IV. We remind you that our general terms and conditions of sale are accessible at any time during your browsing at the bottom of each page of our Site, by clicking on the "General Terms and Conditions of Sale" link or on the "Legal Information" link.
Article 1 - GENERAL PROVISIONS - SCOPE OF APPLICATION
1.1 The present General Sales Conditions ("the GSC") determine the rights and obligations of the parties within the framework of the on-line sale of Products proposed by the company ECOMVENTURE OÜ ("the Company").
1.2 Any Order placed on the ECOMVENTURE OÜ web site implies the prior and unrestricted acceptance of the present General Sales Conditions, which are subject to French law. These GCS are therefore an integral part of the Contract between the Client and the Company. They are fully enforceable against the Client who declares that he has read them and accepted them, without restriction or reservation, before placing the Order.
1.3 These GCS apply to any Order placed by a natural person of legal age acting as a consumer. The Customer therefore certifies that he or she is a natural person over the age of 18, acting for purposes that do not fall within the scope of his or her commercial, industrial, craft, liberal or agricultural activity. They acknowledge that they have the full capacity to enter into commitments when placing an Order and undertake to provide truthful information regarding their identity.
1.4 EXCLUSION: Persons acting in a professional capacity are expressly excluded from the scope of these GTC, i.e. natural or legal persons, public or private, acting for purposes within the scope of their commercial, industrial, craft, liberal or agricultural activity, including if they are acting in the name of or on behalf of another professional.
Professionals wishing to place an Order with the Company are invited to contact us directly.
1.5 The GCS applicable to each Order are those in force on the date of payment (or of the first payment in the case of multiple payments) of the Order. The Company reserves the right to amend them at any time by publishing a new version on its website. These GCS can be viewed on the Company's website at the following address: www.octipa.com and can be downloaded in pdf format.
Article 2 - CONCLUSION OF THE ONLINE CONTRACT 2.1. Ordering process
To purchase one or more Products on the Site, the Customer selects each Product and adds it to their basket. Once they have completed their selection, they must confirm their basket in order to proceed with the Order (1st click).
At this stage, the Customer is redirected to a page containing :
A summary of the Products selected, the corresponding prices, delivery methods and delivery charges. It is then up to the Customer to check and, if necessary, correct the contents of their basket.
These General Terms and Conditions of Sale. It is the Customer's responsibility to read them carefully before validating the entire Order.
Validating the Order after checking the basket and reading the GTCS (2nd click) is equivalent to concluding the Contract, and the Customer acknowledges that the 2nd click implies an obligation to pay on his/her part.
The Customer is then redirected to the payment page. They may choose between the different payment methods offered and proceed to pay for their Order.
Once the Order has been confirmed and payment has been made, the Customer will receive a confirmation message from the Company to the e-mail address they provided to create their account. This message contains, in pdf format A summary of their order (Product selected, price, delivery terms and charges);
The precise identification of ECOMVENTURE OÜ and its activity;
The Order number;
The terms, conditions and withdrawal form; These GTC in pdf format.
If the Customer does not receive confirmation of the Order, he/she is advised to contact the Company using the contact form on the site.
The Customer will then receive a purchase invoice in electronic form, which the Customer expressly accepts.
The Customer is strongly advised to keep this confirmation message and the purchase invoice, which is also sent to the Customer in electronic format, as these documents may be produced as proof of the Contract.
2.2 Refusal by the Company to validate the Order
The Company reserves the right to refuse your Order for any legitimate reason, including for example:
Order does not comply with the General Terms and Conditions ;
Quantities ordered that do not correspond to normal use by a consumer Customer;
Non-payment of a previous Order or an ongoing dispute concerning a previous Order;
Suspicion of fraud involving the Order (supported by a body of corroborating evidence).
Article 3 - PRODUCT SPECIFICATIONS AND AVAILABILITY
3.1 Product specifications
The essential characteristics of the goods and their respective prices are made available to the Customer on the Company's websites, as well as, where applicable, information on the use of the product.
Although the Company takes reasonable care to ensure that the Specifications are accurate, the Specifications, subject to certain exceptions, such as pricing information, are provided by the Company's suppliers. Accordingly, the Company accepts no responsibility for any errors that may be contained in the Specifications.
The Specifications are presented in detail and in French. The Parties agree that the illustrations, videos or photos of the Products offered for sale have no contractual value. The period of validity of the Products offered and their prices is specified on the Company's websites.
3.2 Product availability
Product offers are valid within the limit of stocks available from our suppliers. This availability of Products is normally indicated on the specific Product page.
However, insofar as the Company does not reserve stock (except in the specific case of Products indicated as pre-orders on the Product page), placing a Product in the shopping basket does not absolutely guarantee the availability of the Product and its price.
Should a Product become unavailable after the Customer's Order has been validated, the Company shall immediately inform the Customer by e-mail. The Order will be automatically cancelled and the Company will refund the price of the Product originally ordered, as well as any sums paid in respect of the Order.
However, if the Order contains Products other than the one that has become unavailable, these will be delivered to the Customer and the delivery costs will not be refunded.
Article 4 - PRODUCT PRICES
4.1 Reference prices indicated on the sites
The reference price of the Products offered on the site is the price recommended by the brand, the manufacturer or its official representative. Failing this, it is a price determined on the basis of the prices at which the Product is commonly sold in a panel of retailers distributing it. This price is updated as soon as the brand, the manufacturer or its official representative communicates a new recommended price for the Product or as soon as the price applied within the panel of retailers is modified.
4.2 Modification of prices indicated on the sites
The prices of the Products are indicated on the Product description pages. They are indicated exclusive of tax, customs duties and delivery charges. The Company reserves the right to modify the prices of the Products at any time, in compliance with applicable legislation.
The Products ordered will be invoiced on the basis of the price in force on the site at the time the Order is validated.
4.3 Product prices
Insofar as many Products are imported from abroad (outside the European Union) at the request of Customers, the prices of Products sold via the Internet sites are indicated in Euros excluding tax (excluding VAT and customs duties) unless otherwise indicated. They are precisely determined on the Product description pages. They are also indicated in Euros excluding tax (excluding VAT and customs duties), unless otherwise indicated, on the Product Order page, and excluding specific shipping costs.
The prices of the Products do not include import VAT, import taxes or customs duties, which will have to be paid in addition and will be borne in full by the Customer, who is liable for these taxes as the recipient of the Product.
The prices of the Product(s) do not include the costs of packaging, wrapping, shipping, transport, insurance and delivery of the Product(s) to the delivery address.
4.4 Payment of taxes
The Customer is solely responsible for declaring and paying import VAT when clearing the Product through customs. The Customer may be required to pay import VAT. Insofar as the Company is not responsible for this tax, it may not be required to reimburse this tax.
For all products dispatched outside the European Union and/or French overseas departments and territories, the price is automatically calculated exclusive of tax on the invoice. Customs duties or other local taxes or import duties or state taxes may be payable in certain cases. The Company has no control over these duties and sums.
They shall be borne by the Customer and are the Customer's responsibility (declarations, payment to the competent authorities, etc.). In this respect, the Company invites the Customer to obtain information on these aspects from the relevant local authorities.
Article 5 - PAYMENT OF THE PRODUCT PRICE 5.1 Time of payment
Payment of the full price of the Order must be made immediately after the Order has been confirmed.
In exceptional circumstances, the Company may agree to payment in several instalments, particularly in view of the amount to be paid and its knowledge of the Customer concerned. However, the Company is under no obligation to grant such payment terms. In the event of a particular situation, the Customer may request this by contacting the Company's Customer Service department at the following address: contact@octipa.com
5.2 Payment methods
To pay for their Orders, Customers may choose between different methods of payment:
Payment by credit card:
Only bank cards linked to a banking establishment located in France or international bank cards (Visa, MasterCard, American Express and Maestro) are accepted. The Customer guarantees the Company that he/she has the necessary authorisation to pay with the bank card used. The Customer expressly acknowledges that the commitment to pay by card is irrevocable and that the communication of his/her bank card number constitutes authorisation to debit his/her account up to the total amount corresponding to the Products ordered. The amount will be debited when the Order is validated.
Payments by bank card are made via a secure payment platform and the bank card information communicated benefits from the SSL encryption process.
Payment via Paypal
Payment by Paypal is accepted up to a limit of €1,000.
Please note that when using this method of payment, the Paypal General Terms and Conditions of Use, which are available on their website, are added to these GTC.
Payment by vouchers and/or promotional codes
Vouchers and/or promotional codes issued by the Company may be used to pay for all or part of the Order. These vouchers and/or promotional codes are only valid once. In the event of any attempt to use the vouchers and/or promotional codes fraudulently, the Company may cancel the Order outright.
Generally speaking, in the event of payment authorisation being refused by the officially accredited bodies or in the event of non-payment of the Order, the Company reserves the right to suspend and/or cancel the said Order.
The Company reserves the right to suspend any of the payment methods at any time, particularly in the event that a payment service provider no longer offers the service used or in the event of a dispute with a Customer concerning a previous Order.
The Company reserves the right to implement an Order verification procedure designed to ensure that no one uses another person's bank details without their knowledge. As part of this verification process, the Customer may be asked to send the Company, by email or post, a copy of an identity document, proof of address and a copy of the bank card used for payment. Precise details of the exact content of the information requested (in order to protect the confidentiality of the Customer's data) will be communicated to the Customer in the event of verification. The order will not be validated until the documents sent have been received and verified.
Article 6 - DELIVERY - DUTIES - RECEPTION
6.1 Delivery
Before validating the Order, the Company shall provide the Customer with information concerning the different delivery methods and their respective prices. Once the Customer has chosen the delivery method, the Company will provide the Customer with an estimated delivery time.
The Company will do its utmost to ensure that the Product(s) is (are) delivered no later than the scheduled delivery date. In the event of any difficulty, the Company undertakes to contact the Customer promptly to inform him/her of the problem and to work with him/her to find an appropriate solution.
Air transport, shipping and/or delivery of the Product(s) will be fully paid for by the Customer ("Delivery Costs"). These delivery costs are included in the final price invoiced to the Customer when the Order is placed. However, any customs duties are not included in the price invoiced to the Customer by the Company.
Depending on the method chosen by the Customer, delivery will be made either to the address given by the Customer or, where applicable, to a relay point chosen by the Customer from the list of available points. It is therefore the Customer's responsibility to check the details given for delivery, as they alone remain responsible in the event of a delivery failure due to incomplete or erroneous information.
6.2 Customs clearance
At the time of purchase, the Customer buys the product free of tax and becomes the importer of the product purchased in his capacity as recipient of the Product.
The Customer is therefore responsible in particular for the import and customs clearance of the Product with the local customs offices. Depending on the price of the order, the Customer may be asked to pay customs duties (for Products with a customs value of more than €150).
The Customer is solely responsible for declaring customs duties when clearing the Product through customs. These customs duties, which are not invoiced to the Customer by the Company, are not the responsibility of the Company. The Company cannot therefore be held responsible for reimbursing these duties.
6.3. Receipt
Upon receipt of the Product, the Customer undertakes to check that the Product is complete and undamaged.
If an anomaly is found, the Customer must contact the Company's Customer Service Department within three days (excluding public holidays) of receiving the Product. Any complaint submitted after this time will not be processed.
Article 7 - WITHDRAWAL
7.1 Principle and deadline
The Customer has the right to cancel the Order, without giving any reason, within fourteen (14) calendar days from the date of receipt of the Order. In the event of an Order comprising several Products, the period shall run from the date of receipt of the last Product.
If the right of withdrawal is exercised within the aforementioned period, the price of the Product(s) purchased and the delivery costs will be reimbursed, with the cost of returning the Product(s) being borne by the Customer.
7.2 Exclusions
In accordance with the provisions of Articles L. 221-18 to L. 221-28 of the Consumer Code, this right of withdrawal may not be exercised for the following contracts:
The supply of goods or services whose price depends on fluctuations in the financial market beyond the control of the professional and which may occur during the withdrawal period;
The supply of goods made to the consumer's specifications or clearly personalised;
The supply of goods likely to deteriorate or expire rapidly;
The supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection;
The supply of goods which, after delivery and by their nature, are inseparably mixed with other items;
The supply of alcoholic beverages, the delivery of which is delayed beyond thirty days and the value of which agreed at the conclusion of the contract depends on fluctuations in the market beyond the control of the trader;
Maintenance or repair work to be carried out urgently at the consumer's home and expressly requested by the consumer, within the limit of spare parts and work strictly necessary to respond to the emergency;
The supply of audio or video recordings or computer software when they have been unsealed by the consumer after delivery;
The supply of a newspaper, periodical or magazine, except for subscription contracts for these publications;
Concluded at a public auction;
7.3 Procedures for exercising the right of withdrawal
To exercise the right of withdrawal, the Customer must inform the Company of their intention to withdraw either by completing the standard form, a model of which is shown below, or by sending an unambiguous statement expressing their intention to withdraw within the 14-day period mentioned above.
Model withdrawal form :
For the attention of ECOMVENTURE OÜ, Octipa, Customer Service, Pärnu mnt 27 - Apartment 7 Harju maakond 10141 TALLINN.
I, the undersigned ______ hereby notify you of my withdrawal from the contract for the sale of the Product below:
Product name :
Date of order and receipt :
Order number :
Withdrawal request tracking number :
Customer's name :
Customer's address :
Customer's signature: (only in the case of notification of this form on paper)
Date :
This form must be sent to the Company at one of the following addresses: If sent on paper, to ECOMVENTURE OÜ, Octipa, Customer Service, Pärnu mnt 27 - Apartment 7 Harju maakond 10141 TALLINN.
For electronic mail, to the following address: contact@octipa.com
The Customer has a period of 14 days from the date on which notification of withdrawal is sent to return the Product to the Company in its original packaging, the cost of return being borne exclusively by the Customer.
The Products must be returned in their original condition and complete (packaging, accessories, instructions, etc.) so that they can be re-sold by the Company. In the event of receipt of Products that have been opened, used, incomplete, damaged or soiled, the Company will not issue any refund and may even, if it deems it necessary and appropriate, hold the Customer liable for depreciation of the Product.
In the event that the Product is returned under the conditions provided for by law and these GCS, the Company will refund all sums paid by the Customer, including delivery costs, within 14 days of notification of withdrawal, unless the Product is returned after this period. In this case, the Company will only reimburse the Customer once it has received and checked the condition of the returned Product.
This refund will be made using the same means of payment as that used by the Customer to pay for the Order, unless the Customer expressly agrees to another means of payment. In the event of payment by gift voucher/promotional code, the Customer will be reimbursed either by sending new gift vouchers/promotional codes for the same amount as that paid in this form.
Article 8 - GUARANTEES
8.1 Legal warranties
The Company remains liable for defects in the conformity of the goods in accordance with the provisions of articles L.217-4 et seq. of the French Consumer Code, as well as for hidden defects in the goods sold in accordance with articles 1641 et seq. of the French Civil Code.
When acting under the legal guarantee of conformity (as set out in articles L.217-4 et seq. of the French Consumer Code), the Consumer Customer :
Has a period of 2 years from delivery to take action
May choose between repairing or replacing the Product, subject to the cost conditions set out in article L.217-9 of the Consumer Code
Is exempted from proving the existence of the lack of conformity for 24 months following delivery of the good if the Product is new, and for 6 months following delivery if the Product is sold second-hand.
The Customer may also decide to take action under the legal warranty against hidden defects within the meaning of article 1641 of the Civil Code; the Customer may choose between rescission of the sale or a reduction in the price, in accordance with article 1644 of the Civil Code.
These legal guarantees apply independently of any contractual guarantee.
Reproduction of applicable texts
L.217-4 Consumer Code
"The seller delivers goods in conformity with the contract and is liable for any defects in conformity existing at the time of delivery. He is also liable for defects in conformity resulting from the packaging, assembly instructions or installation when the latter has been made his responsibility by the contract or carried out under his responsibility."
L.217-5 Consumer Code
"The good conforms to the contract:
1° If it is fit for the purpose usually expected of similar goods and, where applicable :
- if it corresponds to the description given by the seller and possesses the qualities that the seller presented to the buyer in the form of a sample or model ;
- if it has the qualities that a buyer may legitimately expect, having regard to public statements made by the seller, the producer or his representative, particularly in advertising or on labelling;
2° Or if it has the characteristics defined by mutual agreement between the parties, or is suitable for any special use sought by the buyer, brought to the seller's attention and accepted by the latter."
L.217-9 Consumer Code
"In the event of a lack of conformity, the buyer may choose between repair and replacement. However, the seller may not proceed according to the buyer's choice if this choice entails a cost that is manifestly disproportionate to the other method, taking into account the value of the good or the importance of the defect. He is then obliged to proceed, unless this is impossible, according to the method not chosen by the purchaser".
L.217-12 Code de la Consommation
"The action resulting from the lack of conformity is prescribed by two years from the date of delivery of the goods.
1641 of the French Civil Code
"The seller is liable for any hidden defects in the item sold which render it unfit for its intended use, or which impair that use to such an extent that the buyer would not have purchased it, or would have paid a lower price for it, had he been aware of them.
1648 of the French Civil Code
"The action resulting from redhibitory defects must be brought by the purchaser within two years of the discovery of the defect. [...] "
8.2 Manufacturer's warranty
Certain Products on sale on the Site benefit from a contractual warranty granted by the supplier or manufacturer of the Product, to which the Company is not directly a party.
The existence of this type of warranty is mentioned, where applicable, on the specific product page.
If the Customer wishes to make use of this warranty, he/she should inform the Company by contacting Customer Service, and should consult the terms of application of the warranty, which are generally included in the box concerning the Product.
It is reminded that the benefit of the Manufacturer's Warranty does not prevent the application of legal provisions concerning the legal warranty of conformity and the legal warranty of hidden defects.
Article 9 - PERSONAL DATA PROTECTION
As part of the commercial relationship, the Company, which is responsible for data processing, collects a certain amount of compulsory nominative data (including, in particular, surname, first name, delivery address, etc., which are indicated by an asterisk) which are absolutely necessary for processing the Order, managing the commercial relationship, compiling statistics and complying with the Company's legal and regulatory obligations. They are kept for 5 years from the end of the Contract.
Should the Customer fail to provide this information, it will be impossible to process the Order.
This data is intended for internal use by the Company, but may be passed on to companies that contribute to the performance of the service, including in particular those that deliver Products or process payments.
With regard to this personal data, the Customer has several rights: Right of access to personal data concerning him/her;
Right of rectification and deletion if personal data is inaccurate, incomplete, ambiguous, out-of-date, or if the collection, use, communication or storage of certain data is prohibited;
the right to restrict the processing of data, provided that this request is duly justified and does not prevent the Company from complying with its regulatory and legal obligations;
Right to object to the processing of data (particularly in the case of processing for commercial canvassing purposes).
Right to formulate post-mortem directives concerning the retention, deletion and communication of your personal data
Right to withdraw consent to certain processing operations (processing operations carried out prior to withdrawal of consent remain lawful) Right to lodge a complaint with the CNIL.
To exercise his rights, the Customer may send a request to the Company by :
a letter addressed to ECOMVENTURE OÜ, Octipa, Customer Service, Pärnu mnt 27 - Apartment 7 Harju maakond 10141 TALLINN.
The request must mention the Customer's e-mail address, surname, first name and postal address, and must be accompanied by a copy of both sides of the Customer's identity card.
A reply will be sent within one month of receipt of the request.
Article 10 - INTELLECTUAL PROPERTY RIGHTS
Unless otherwise specifically stated on a Product page, sales of Products on the site do not entail any transfer of intellectual property rights to the Products sold.
Trademarks, domain names, products, software, images, videos, texts or more generally any information subject to intellectual property rights are and remain the exclusive property of the Company or of their original owner. No transfer of intellectual property rights is made through these GTC.
Article 11 - FORCE MAJEURE
The Company shall not be held liable for non-performance of its obligations hereunder in the event of the occurrence of an act of God or force majeure which prevents performance. The Company will notify the customer of the occurrence of such an event as soon as possible.
Article 12 - EXCLUSION OF LIABILITY
Notwithstanding anything to the contrary contained herein, the Company shall in no event be liable for any loss or damage arising from improper use of the Product(s) by the Customer, including in particular any modification or alteration of the Product(s) not authorized by the Company.
Article 13 - SUSPENSION - TERMINATION OF ACCOUNT
The Company reserves the right to suspend or terminate the account of a Customer who contravenes the provisions of the GCS, or generally applicable legal provisions, without prejudice to any damages that the Company may claim.
Any person whose account has been suspended or closed will not be able to order subsequently or create a new account on the Site, without the prior authorization of the Company.
Article 14 - ARCHIVING - PROOF
In the absence of proof to the contrary, the information recorded by the Company constitutes proof of all transactions.
At the time of each Order, the Order summary is sent by e-mail to the Customer and archived on the Company's website.
Communications between the Company and the Customer are archived on computerized registers, which are kept for 5 years under reasonable security conditions. These registers, on which exchanges are
exchanges are recorded on a reliable and durable medium, are considered as proof of communications, orders, payments and transactions between the Customer and the Company. They may be produced as proof of the Contract.
Communications, orders, order details and invoices are archived on a reliable and durable medium so as to constitute a true and durable copy in accordance with the provisions of article 1360 of the French Civil Code. This information may be produced as proof of the contract.
The Customer will have access to the archived elements by simple request to the address contact@octipa.com
Article 15 - NULLITY AND MODIFICATION OF THE GCS
If any provision of these General Terms and Conditions of Sale is invalid, it shall be deemed unwritten, but this shall not invalidate the contractual provisions as a whole.
Any tolerance on the part of the Company, in the application of all or part of the commitments made within the framework of the present GCS, whatever the frequency and duration thereof, shall not constitute a modification of the GCS, nor generate any right whatsoever for the Customer.
Article 16 - APPLICABLE LAW AND SETTLEMENT OF DISPUTES These GCS are governed by French law.
In the event of any difficulty whatsoever, Customer Service is at your disposal to find an amicable solution.
If no solution can be found directly with Customer Service, the European Commission has set up a dispute resolution platform to collect any complaints from consumers following an online purchase. The platform then forwards these complaints to a competent national mediator. You can access this platform via the following link: http://ec.europa.eu/consumers/odr/.
TERMS AND CONDITIONS OF USE
Our privacy policy is designed to build a relationship of trust between you and our services, so that we can offer you a positive experience in a totally transparent way.
Thanks to this policy, we will be able to take your requirements into account and meet your expectations.
In order to respect your trust, ECOMVENTURE OÜ guarantees the respect of your personal data, as well as the confidentiality of our customers (hereafter "Your Data").
In the interests of full transparency with you, and in order to guarantee you secure use of our website www.octipa.com in all its available versions and related applications (hereinafter referred to as the "Supra-Watch Site"), we are committed to respecting your privacy.
"), we make available the way in which we process your data, so that our services are always in line with respect for your rights. In this way, we ensure the security, confidentiality and non-alteration of your privacy and data across all our platforms.
Our policy and ourselves guarantee that all necessary precautions are taken to protect all your data against disclosure, loss or alteration. This is why we provide you with all the information you need to easily understand how we handle your data. Your data will only be kept for as long as is necessary for the purpose for which it was collected. You will of course be able to access and modify your data at any time, as it will be available in your personal area of the www.octipa.com website.
To this end, we endeavour to take all necessary steps to comply with applicable data protection law.
Accordingly, the undersigned ECOMVENTURE OÜ hereby undertakes to comply with the essential principles of the general European regulation and French law on the protection of personal data, by providing you with information concerning the existence and methods of the data processing applied here (paragraph 3), the rights you have with regard to your data, and by applying these rights ourselves (paragraphs 6 and 10). Information is also provided on any transfers to third countries or recipients, as well as on the retention period for the data collected (paragraph 5) and security measures (paragraph 9).
1. WHO ARE YOU?
When we refer to "you" in this Personal Data Protection Policy, it is simply because it is directly linked to you and concerns you as an ECOMVENTURE OÜ customer, if you have placed an order on the Octipa website, an ECOMVENTURE OÜ customer if you have created a customer account but have not ordered products or services, or if you have browsed as a visitor on the Octipa website without having created a customer account or placed an order.
2. WHO WE ARE
ECOMVENTURE OÜ is an OÜ, represented by ECOMVENTURE OÜ and whose registered office is located at Pärnu mnt 27 - Apartment 7 Harju maakond 10141 TALLINN.
ECOMVENTURE OÜ publishes the Octipa Site and, as such, implements various processing of your Data in its capacity as data controller.
3. FOR WHAT PURPOSES DO WE PROCESS YOUR DATA?
3.1 When do we collect your personal data?
Your personal data may be collected if you visit the Octipa website using cookies, if you create a customer account on the Octipa
Octipa website, if you place an order for one of our products or services or agree to be a member of our newsletters (SMS, e-mails).
We use your personal data to improve your browsing experience on the Octipa website and to offer you a more personalized experience. In this way, we can better process your orders, offer payment in instalments, prevent fraud, make any necessary refunds, and manage your customer reviews.
3.2. Your browsing on the Octipa website
In order to allow you to navigate on the Octipa website, we process your data with your consent as the legal basis.
3.3. Processing your orders
We use your data to process your orders.
We use your data to manage mediation, customer relations (including through social networks), our after-sales and distance selling services, our marketing and sales prospecting activities for the Octipa website, and for the management, delivery and transport of orders.
The performance of the contract between the two parties (you and us) is the legal basis for the processing of this data.
The legal obligation of ECOMVENTURE OÜ is the legal basis of the processing, as far as the management of the product recall is concerned. Your consent or our legitimate interest is, as the case may be, the legal basis for the processing of data for marketing and sales prospecting purposes. Your consent is the legal basis for the implementation of "flash" payment.
3.4. Payment in instalments
For orders involving payment in instalments and for certain customers, your data is processed in order to be able to offer you this type of payment. The legal basis for data processing is the implementation of the contract between the two parties. However, your consent remains the basis for the processing of your banking data.
3.5. Customer feedback
In order to be able to share your opinions with our customers and visitors and to allow you to leave your opinion on the ECOMVENTURE OÜ site, we use your data on the legal basis of your consent or legitimate interest.
3.6. Payment collection and fraud prevention
We use your data to collect payments and combat fraud.
This also enables us to guarantee payment security.
The application of this contract between the two parties and the legitimate interest of ECOMVENTURE OÜ, as data controller, are the legal bases for this processing.
3.7. ECOMVENTURE OÜ's advertising management operations
ECOMVENTURE OÜ's advertising management operations are managed through the use of your data.
This will make it possible to increase our customer and prospect data, to manage the maintenance and technical activities of prospects, commercial statistics and advertising campaign studies, to update the prospecting files of the organization in charge of managing objections to telephone canvassing, solicitations, the setting up of our competitions and lotteries or any other promotional operation except online gambling and games of chance.
The legal basis for the above mentions is the user's consent or ECOMVENTURE OÜ's legitimate interest.
4. WHERE DOES YOUR DATA GO?
Your data is transmitted to several internal Octipa departments
They are not sent to third parties, except in the situations specified below:
In order to process your orders, your personal data may be transmitted to several service providers specializing in banking transactions, customer relations, after-sales service, delivery, IT development, site management or the provision of guarantees or insurance.
For x-payments, your data may be shared with service providers such as payment and transaction centers (banks, etc.), call centers for business process or customer experience management, or, for customer reviews, with a customer review collection and processing manager.
Octipa's advertising network is managed, thanks to your data, by network clients and advertisers.
5. DATA STORAGE
The data collected by Octipa is kept only for the time and assistance required to set up and carry out the operations mentioned in paragraph 3 of our personal data policy.
We keep certain data collected by Octipa for a certain period of time
In current archives for prospects, for 3 years from the last customer contact (they can therefore be consulted by ECOMVENTURE OÜ departments). We do not carry out any intermediate archiving of this data (for data of administrative interest to certain departments, such as litigation, retention periods are set by the applicable statute of limitations).
With regard to our orders, your data will be archived in the current archives for 5 years from the end of use of the customer's orders, and
in intermediate archives for 5 years from the end of current archive storage. The same applies to customer data.
Bank details are archived in the current archives for the duration of the credit card's validity (plus one day). There is no intermediate archiving of banking data.
Cookies and their use and time limits are detailed in paragraph 7 of our policy.
6. EXERCISING YOUR RIGHTS
6.1. You have the right to access, modify and rectify your Data.
6.2. You have the right to request the restriction of the processing of your Data.
Important note: to do so, you must challenge the accuracy of your personal data for the time necessary to enable us to verify its accuracy. Alternatively, if you believe that our use of your personal data is unlawful, you may request that we limit our use of your data, rather than erase it. We no longer need to use your data for the purposes mentioned in paragraph 3, but your data is still useful for the establishment, exercise or defense of your legal rights, should you decide to exercise your right to object during the time required for verification to determine whether the legitimate reasons we are pursuing prevail over yours.
6.3. You have the right to request the deletion of your Data.
If you request the deletion of your personal data, ECOMVENTURE OÜ will still be able to keep them in an intermediate archive format for the time necessary to meet its legal, accounting and tax obligations.
6.4. You are entitled to exercise your right to object to the processing of your personal data for commercial prospecting purposes.
In the event of prospecting by e-mail, you have the right to request the modification or unsubscription of newsletters by clicking on the "unsubscribe" hypertext link available in all newsletters, or by navigating directly to the contact page of the Octipa site.
In the case of SMS canvassing, you can unsubscribe by texting "STOP SMS" to 36007, or by going to the contact page on the Octipa website.
6.5. You are entitled to transmit post-mortem prerogatives concerning the conservation, deletion and communication of your personal data.
In the absence of this type of prerogative, your successors and heirs have the possibility of contacting ECOMVENTURE OÜ in order to have access to the uses of this data and to allow an "organization and settlement of the deceased's estate" and/or to close the account on the site and/or to request the non-continuation of the processing of personal data.
You may also request that your data not be communicated to a third party in the event of your death.
6.6. You are entitled to claim your right to portability.
6.7. You have the right to withdraw your consent to the processing of data on this legal basis.
Important note: If you decide to withdraw your consent, this will not affect the lawfulness of the uses made prior to your withdrawal of consent.
6.8. If you wish, you have the right to lodge a complaint with the competent supervisory authority (in France, the CNIL: www.cnil.fr).
In order to exercise your rights, please send your complaint (together with your e-mail address, surname, first name, copy of your identity document and postal address) to the ECOMVENTURE OÜ data protection delegation by e-mail to contact@octipa.com and/or by post to ECOMVENTURE OÜ, Pärnu mnt 27 - Apartment 7 Harju maakond 10141 TALLINN.
Within a maximum of one (1) month from the date of receipt of the complaint, we will send you a reply.
7. COOKIES
7.1. What is a cookie?
When you browse a website such as ECOMVENTURE OÜ, the latter may, according to your choice, insert a text file on your receiver (computer, telephone or tablet) via your browser.
This text file is called a COOKIE. This cookie enables a website such as Octipa, during the prescribed period of validity or recording of the cookie, to identify the receiver you are using when you make another visit.
Only the issuer of a cookie is likely to read or modify the information contained in this cookie.
7.2. What are cookies used for on www.octipa.com?
Different types of cookies can be categorized. Some are issued directly by ECOMVENTURE OÜ and its service providers, while others come from third-party companies.
7.2.1. Cookies issued by Octipa and its service providers
There are several categories of cookies that may be placed on your transmitter when you browse our website:
7.2.1.1. Essential" cookies
In order to access our site, "essential" cookies are necessary, for example to enable you to place an order.
If they were not present, you could encounter problems browsing the site and be unable to place an order.
Essential" cookies also enable Octipa to track its activity. They may be placed on your browser by Octipa or its service providers.
7.2.1.2. Analytical and personalization cookies
Analytical and personalization" cookies are not mandatory. They enable us to facilitate your searches and optimize your experience with us, so that we can better target your expectations, adapt our offers and maximize the organization of our site.
7.2.1.3. Advertising cookies
Advertising cookies are displayed in the spaces reserved for advertising on our site. The aim is to improve and optimize your browsing experience by presenting you with offers and advertisements that are relevant to you.
To achieve this, "advertising" cookies will target your expectations in real time and offer you advertising content tailored to your current desires and interests, based on your recent browsing history on other sites.
This avoids presenting you with advertising content that is of no interest to you. At the same time, ECOMVENTURE OÜ prefers to see its offers and advertising proposed to users who will be interested in them.
The advertising content offered may contain cookies issued by Octipa or its service providers, or by third parties through the association of a cookie with an advertiser's advertising content.
7.2.2. Cookies issued by third-party companies
Third parties using cookies on our site use their own privacy protection policies. These cookies are not necessary for the use of our site.
7.2.3. Cookies issued by third-party applications integrated into our site
While you are browsing our site, we may include third-party software applications in order to offer you the possibility of sharing content and/or your opinion from our site with other people, for example when you click on the "share" or "like" buttons provided by social networks.
These social networks can then use these buttons to identify you even if you have not used them while browsing the site. It is possible for them to do this if, when you last browsed the site, you were simultaneously connected or active on your social network transmitter. We have no control over how they are used, or what data they hold.
To find out more about the use of your data and advertising content, you can visit your social networks and consult their privacy policies. You should then be able to use these policies to manage your settings according to your preferences on the user accounts of each of the social networks on which you are registered.
To view the privacy policies of the above-mentioned social networks, click on the social network of your choice:
Facebook: https://fr-fr.facebook.com/privacy/explanation Twitter: https://twitter.com/fr/tos
Google +: https://policies.google.com/terms?hl=fr
With regard to our advertising network, we remind you that, as mentioned above, all our advertising spaces may contain cookies from third parties (the advertiser behind the advertisement, the advertiser's third-party service providers, etc.).
With these cookies, and during the prescribed period of validity, they can therefore offer advertisements in the places made available for third-party advertisements, count the number of contents they offer in our spaces, find out the audience for these advertisements and the number of clicks; thanks to this, they can claim the sums due to them and establish their statistics. They can also know that your sender is the one who previously visited another site containing one of their ads, and therefore target you and personalize their content if necessary.
7.3. Options offered by your browser (Internet Explorer, Firefox, Google Chrome, etc.).
Your browser contains a number of options that you can set according to your preferences. In this way, you can choose whether or not to accept cookies from your browser.
However, if you choose to accept cookies on your browser, they will be automatically saved on your browser when you visit sites or content with cookies.
Depending on your preferences, you may choose to activate a reminder asking you whether you accept or refuse cookies before they are stored, or to refuse each time a cookie is stored on your sender.
However, it is important to note that the choices you make when setting these parameters may modify or alter your browsing on the Internet or on certain sites or services that require the use of cookies (for example, to place an order on our site).
or on certain sites or services that require the use of cookies (for example, to place an order on our site).
In the event that you prefer to refuse these cookies on your transmitter or delete those already saved, we decline all responsibility for the consequences of any alteration in the operation of our services resulting from the inability of our services to save or access the cookies used for their operation.
7.3.1. How do you choose your browser options?
You have various options and choices available to you depending on your browser. To find out more, consult your browser's help menu.
Internet ExplorerTM : http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies
SafariTM: https://support.apple.com/kb/PH19214?locale=fr_FR&viewlocale=fr_FR
ChromeTM : http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647
FirefoxTM : http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cooki es
OperaTM : http://help.opera.com/Windows/10.20/fr/cookies.html
8. TRANSFERS OUTSIDE THE EUROPEAN UNION
For the most part, your data is stored within the European Union.
However, when our service providers are located in countries outside the European Union, we share some of your data with third countries, such as third countries where the European Commission has not carried out a compliance assessment.
In such cases, we take all necessary steps to ensure that this data sharing complies with the relevant regulations and that your privacy and fundamental rights are protected (for example, through the use of European Commission contractual clauses).
On request, the Data Protection Delegation can provide you with further information on the subject of data transfer.
9. SECURITY MEASURES
Thanks to the technical and organizational measures we take, we can guarantee a level of security in line with the risks to the rights and freedoms of individuals with regard to the points listed in point 2. To do this, we take into account the origin, scope, context, costs and state of the art, the purposes of the processing, as well as the identified risks.
In addition, we are up to date with the PCI DSS payment card industry security standard, reflecting our commitment to security.
10. PROFILING AND AUTOMATED DECISION-MAKING
Through the automated processing we use (profiling, for example), you are subject to legal effects that affect you. This is essential for the conclusion or performance of the contract between you and us.
This is how we can offer and carry out automated customer identification and "4 x payment". This is based on the analysis of various variables concerning the type of products, services ordered, or customer profile.
If the risk is assessed with these statistics as being too great (fraud/unpaid), then this payment method will not be offered.
However, if you wish, you can obtain human intervention even though the decisions are automated, so that you can give your opinion and/or object to the automatic decision.
11. POLICY UPDATE AND REVISION
Our personal data policy will be updated whenever necessary in order to comply with the regulations applicable to the protection of your data (at least every three (3) years).
12. ORDER MODIFICATION AND CANCELLATION CONDITIONS
Once your order has been placed, you have one hour in which to request its cancellation. You also have the option of modifying your order until the tracking number is issued to indicate that it has been dispatched. For efficient management, we advise you to make any changes as soon as possible.