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What customers say about our support.
“From a customer service perspective, this company is top-notch. I made a mistake with the size I ordered, and they had no problem sending me the correct one at no extra cost.”
D. Harris“I had placed an order but never received the package. I reached out to customer service, and Jade did an amazing job making sure I got my parcel. Big thanks to her!”
John CooperQuick answers.
Where is my order?
Track it with the link in your shipping confirmation email, or check your tracking here.
When will I receive my order?
Orders ship within 24 to 48 hours. Delivery then takes 5 to 8 business days in the US, Canada, Australia and New Zealand, 4 to 7 in the UK, and 8 to 15 everywhere else.
My tracking hasn't updated. Is that normal?
Yes, tracking may take up to 48 hours to appear. If there's no update after 3 to 4 days, contact us.
My order shows as delivered, but I haven't received it.
Check safe places around your home and ask your neighbors. Still nothing? Contact us.
Can I exchange if the size doesn't fit?
Yes. Your first size exchange is free. Just contact us.
How do I return a product?
Email us at hello@octipa.com and we'll walk you through the steps. The first size exchange is free; other returns depend on the reason and the condition of the product.