Returns & free exchanges.

Simple, clear and fair. Wrong size? We'll swap it for free.

Contact us
1 free size exchangeOn your first order, within 30 days of receiving it.
Returns within 30 daysFor unworn, unopened items in their original packaging.
Hygiene firstWorn, washed or opened items can't be returned. Everyone gets a fresh product.

How it works.

1Email usWrite to hello@octipa.com with your order number and the size you need.
2We validateWe check your request and guide you through the next steps.
3You're sortedOnce your item is received and inspected, we send your new size or your voucher.
Not sure about your size? Take your usual size. If you're between two sizes, size up.

The details.

Free size exchange
  • One free size exchange per order, to help you find the right fit.
  • Request it within 30 days of receiving your order.
  • Same item and color only, in a different size.
  • The item must be unworn, unwashed and in its original packaging.
  • Valid once, on your first order. A second exchange may involve additional fees.
Return policy
  • Returns are accepted within 30 days of delivery.
  • Items must be unworn, unopened, unwashed and in their original sealed packaging.
  • Tried-on or opened products can't be returned, for hygiene reasons.
  • Eligible returns are refunded as a store credit (voucher) for the value of the item, excluding shipping. Return shipping is at your expense.
Partial refunds
  • A partial refund may apply if an item is returned damaged or incomplete, or after the 30-day period.
  • Opened or tried-on packs can't be returned. Instead, we offer a 50% discount code on your next purchase, or a free size exchange as per our policy.
Hygiene guidelines

Because of the intimate nature of our products, we apply strict hygiene standards. Any item that has been worn, washed or opened cannot be returned or exchanged. This keeps every customer safe and comfortable.

Need help with an order?

Real people, 7 days a week. We reply within 24 to 48 hours.

hello@octipa.com

Returns & Free Exchanges

We want you to feel confident and satisfied when shopping with Octipa. That’s why we’ve made our exchange and return process as simple and transparent as possible. Please read the sections below to understand our policies and how to proceed if needed.

Free Size Exchange

We offer one free size exchange per order to help you find the right fit. We understand it’s not always easy to choose the right size online, and we’re here to support you.

  • You can request a free exchange within 30 days of receiving your order.
  • Exchanges are allowed for the same item and color only, in a different size.
  • The item must be unworn, unwashed, and in its original packaging.
  • This exchange offer is valid only once and only on your first order.
  • If a second exchange is needed, additional fees may apply.

To start the exchange process, simply email our customer service team at contact@octipa.com with your order number and the size you would like to receive.

Return Policy

Returns are accepted within 30 days of delivery, provided the items meet the following conditions:

  • Items must be unworn, unopened, unwashed, and in their original sealed packaging.
  • Returns are not accepted for tried-on or opened products due to hygiene standards.

If eligible, your return will be processed as a store credit (voucher) for the value of the returned item, excluding shipping fees. You are responsible for the return shipping costs.

Partial Refunds

In some cases, partial refunds may apply if:

  • The item is returned damaged or incomplete.
  • The item is returned after the 30-day period.

For panty packs that have been opened or tried on, we cannot process a return. However, we offer a 50% discount code for your next purchase or a free size exchange (as per our policy).

How to Start an Exchange or Return

  1. Email us at contact@octipa.com with your order number and request.
  2. We’ll validate your request and guide you through the process.
  3. Once your return is received and inspected, we will issue your exchange or voucher accordingly.

Hygiene Guidelines

Due to the intimate nature of our products, we apply strict hygiene standards. Any item that has been worn, washed, or opened cannot be returned or exchanged. This ensures the safety and comfort of all our customers.

Need Help?

If you have any questions or concerns, don’t hesitate to reach out to our customer service team. We’re here to help: contact@octipa.com.